Project Overview

My mission was to design a mobile app for a smaller amusement park snack station—something simple, accessible, and convenient for guests of all ages. Smaller amusement parks often face long wait times at snack stations, leading to frustration and reducing the amount of time visitors can spend enjoying rides. Unlike major theme parks with advanced mobile-ordering platforms, smaller parks typically lack digital tools that support quick food ordering, clear menu access, and accurate location and hours information. Users need a convenient, user-friendly solution that allows them to order snacks ahead, check hours, and easily find the stand without interrupting their experience. This challenge created an opportunity to design an app that improves efficiency, reduces wait times, and enhances the overall guest experience.
The goal was to create an experience where users could browse the menu, place an order ahead of time, check the stand’s location, and view operating hours—all in a clean, intuitive interface. By allowing guests to order while waiting in line for a ride, the app helps reduce downtime and maximize enjoyment throughout the park.
To inform my approach, I conducted research by exploring how larger amusement parks manage their mobile food-ordering systems. I reviewed apps and websites from Disney World, Universal Studios, and Six Flags, paying close attention to what each platform offered and how their features differed. This comparative research helped me identify opportunities for improvement and guided me in designing a solution that feels intuitive, straightforward, and user-friendly for a wide range of ages and tech comfort levels.